Audience

Managers, prospective managers, and anyone else within an organization involved in making business decisions

Prerequisites

None

Course Aim

To provide the learner with an overview of the roles of personality and diversity in the field of organizational behavior

Learning Objectives

Describe the nature of perception. Explain impression management. Outline common perceptual problems and biases. Discuss attribution. Discuss diversity. Explain the nature of personality. Explain how personality is measured. Describe organizationally relevant abilities. Explain how organizations manage ability. Discuss work values, attitudes, and moods. Discuss job satisfaction. Explain the consequences of job satisfaction. Define organizational citizenship behavior.

Topics Covered

Perception and Managing Diversity - Defining Perception - Perceptual Problems and Biases - Attribution and Biases - Managing Diversity - DecisionPath: Implementing A Diversity Program Personality and Ability - Principal Personality Traits - Subsidiary Personality Traits - Ability Job Satisfaction - Work Values, Attitudes, and Moods - Determinants of Job Satisfaction - Consequences of Job Satisfaction - Organizational Citizenship Behavior

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