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Organizational Behavior: Communication and Conflict Resolution |
| Course Status: | Released |
| Course Language: | English |
| Course Duration: | 3 Hours |
| Deployment Options: | Online, Interactive CDs, Network, Downloads, Intranet |
| Audience |
| Managers, prospective managers, and anyone else within an organization involved in making business decisions |
| Prerequisites |
| None |
| Course Aim |
| To discuss communication and conflict in the workplace |
| Learning Objectives |
| Explain the functions of communication. Describe the communication process. Explain the barriers to effective communication. Distinguish between different learning styles. Communicate within each style. Respond effectively. Read and use non-verbal cues. Discuss the sources of organizational conflict. Explain Pondy?s model of organizational conflict manage conflict. |
| Topics Covered |
| Communication - Functions of communication - The communication process - Barriers to effective communication Styles of Communication - Word usage and its influence - Nonverbal communication - Learning styles - Hands-on: Comparing learning styles Organizational Conflict - Sources of conflict - Pondy's model - Hands-on: Identifying conflict-handling styles - Conflict management - DecisionPath: Managing Conflict |