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Organizational Behavior: Communication and Conflict Resolution

Audience

Managers, prospective managers, and anyone else within an organization involved in making business decisions

Prerequisites

None

Course Aim

To discuss communication and conflict in the workplace

Learning Objectives

Explain the functions of communication. Describe the communication process. Explain the barriers to effective communication. Distinguish between different learning styles. Communicate within each style. Respond effectively. Read and use non-verbal cues. Discuss the sources of organizational conflict. Explain Pondy?s model of organizational conflict manage conflict.

Topics Covered

Communication - Functions of communication - The communication process - Barriers to effective communication Styles of Communication - Word usage and its influence - Nonverbal communication - Learning styles - Hands-on: Comparing learning styles Organizational Conflict - Sources of conflict - Pondy's model - Hands-on: Identifying conflict-handling styles - Conflict management - DecisionPath: Managing Conflict