Profile
e-Catalog
Contact
Search
Cart
|
Profile |
|
Contact |
Search |
Cart |
 |
Operations Management: Managing and Improving Quality |
| Course Status: | Released |
| Course Language: | English |
| Course Duration: | 5 Hours |
| Deployment Options: | Online, Interactive CDs, Network, Downloads, Intranet |
| Audience |
| Managers, prospective managers, and any other employees seeking advanced competency in the area of management |
| Prerequisites |
| None |
| Course Aim |
| To define operations management |
| Learning Objectives |
| Define quality and outline its importance to an organization. Discuss the costs of quality. Explain the principles of total quality management. Name some major quality awards and standards. Discuss ways of improving quality. Understand the role of just-in-time systems in continuous improvement. Define and discuss reengineering. Explain the theory of constraints. Discuss the reasons for product and service variations. Explain the most common methods of statistical process control. Construct a control chart. Define and discuss process capability. |
| Topics Covered |
| Managing for Quality - What is quality? - Costs of quality - Hands-on: What kind of cost? Total Quality Management - The principles of TQM - Quality awards and standards - Tools for improving quality Continuous Improvement - JIT and continuous improvement - Reengineering - DecisionPath: Reengineering - The theory of constraints Statistical Process Control - Source of variations - SPC methods - Hands-on: Constructing control charts - Process capability |