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Operations Management: Managing and Improving Quality

Course Status: Released
Course Language: English
Course Duration: 5 Hours
Deployment Options: Online, Interactive CDs, Network, Downloads, Intranet

Audience
Managers, prospective managers, and any other employees seeking advanced competency in the area of management
Prerequisites
None
Course Aim
To define operations management
Learning Objectives
Define quality and outline its importance to an organization.
Discuss the costs of quality.
Explain the principles of total quality management.
ame some major quality awards and standards.
Discuss ways of improving quality.
Understand the role of just-in-time systems in continuous improvement.
Define and discuss reengineering.
Explain the theory of constraints.
Discuss the reasons for product and service variations.
Explain the most common methods of statistical process control.
Construct a control chart.
Define and discuss process capability.
Topics Covered
Managing for Quality
- What is quality?
- Costs of quality
- Hands-on: What kind of cost?
Total Quality Management
- The principles of TQM
- Quality awards and standards
- Tools for improving quality
Continuous Improvement
- JIT and continuous improvement
- Reengineering
- DecisionPath: Reengineering
- The theory of constraints
Statistical Process Control
- Source of variations
- SPC methods
- Hands-on: Constructing control charts
- Process capability