Audience

Managers, prospective managers, and any other employees seeking competency in the area of HR management

Prerequisites

A basic understanding of the HR management function

Course Aim

To explain the role of HR in effective employee relations

Learning Objectives

Define workplace communications. Explain how communications can be made more effective. Outline the benefits of employee feedback and recognition programs. Define employee rights. Define management rights and the duty of managers toward employees. Discuss the discipline aspect of the manager's role. Discipline an employee in the appropriate manner. Discuss the management of difficult employees. Explain the legality of workplace health and safety. Discuss the role of the manager in implementing health and safety. Outline some common health and safety programs.

Topics Covered

Employee Relations and Communications - Workplace communication - Facilitating communication - Hands-on: Choosing a communication method - Feedback, assistance, and recognition Employee Rights and Discipline - Employee rights - Management rights and duties - DecisionPath: Disciplining an employee - Managers and discipline - Managing difficult employees Workplace Safety and Health - Legal issues - The manager's role - Safety and health programs

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