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Management: Control and Quality Management

Audience

Managers, prospective managers, and any other employees seeking advanced competency in the area of management

Prerequisites

A basic understanding of the management function

Course Aim

To provide students with an overview of the controlling process

Learning Objectives

Describe the four functions of control. Define control standard. Discuss how managers can overcome resistance to control. Explain how budgets provide control. Identify other tools of financial control. Describe how strategy and control can be integrated. Explain how managers use information to control. Discuss the basic kinds of information systems. Discuss how information systems affect an organisation's structure. Define total quality management (TQM). Review TQM tools and techniques. Define productivity. Review productivity trends. Describe how managers can improve productivity.

Topics Covered

The Nature and Management of Control - The nature of control - The steps in the control process - DecisionPath: Controlling A Process - Managing control Forms of Control - Operations control - Financial control - Structural control - Strategic control - Hands-on: Forms of organizational control Managing Information Technology - The importance of information - Information technology - Hands-on: Information systems - Managing information systems - The impact of information systems Managing Quality - Quality and its importance - Total quality management - Productivity