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Management: Leadership - Communication and Teamwork

Audience

Managers, prospective managers, and any other employees seeking advanced competency in the area of management

Prerequisites

A basic understanding of the management function

Course Aim

To provide students with an overview of communication and teamwork in organizations

Learning Objectives

Recognize effective communication. Discuss written versus oral communication. Outline the four forms of organizational communication. Discuss informal communication. Outline the barriers to communication. Describe ways to improve organizational communication. Emphasize the importance of groups within organizations. Describe the stages of group and team development. Discuss cohesiveness. Discuss informal leadership. Describe the relationship between conflict and performance. Outline the techniques commonly used to resolve and eliminate conflict.

Topics Covered

Interpersonal Relations and Communication - Interpersonal relations - Communication and the manager's role Forms of Communication - Interpersonal communication - Organizational communication - Informal communication - Managing the communications process - Hands-on: Communications in the workplace Teams and Groups in Organizations - Types of groups and teams - Team characteristics Managing Conflict - The nature of conflict - The causes of conflict - Dealing with conflict - DecisionPath: Dealing With Conflict