Audience

Managers, prospective managers, and anyone else within an organization involved in making business decisions

Prerequisites

None

Course Aim

To introduce the learner to the fundamentals of HR management

Learning Objectives

Describe the importance of HR to an organization. Discuss the way attitudes to employment are changing. Explain the recruitment process. Explain how recruitment is perceived by job applicants. Participate in effective recruiting. Explain how organizations source suitable applicants. Define external selection. Outline the major pre-interview staffing techniques. Discuss the interview process. Explain what makes performance appraisal worthwhile. Discuss the different methods of performance appraisal. Explain the relationship between total quality management and performance appraisal. Appraise an employee. Describe effective workplace communication. Outline the benefits of employee feedback and recognition programs.

Topics Covered

Defining HRM - The value of human resources - The diagnostic approach - Hands-on: Applying the diagnostic approach - Employee expectations Recruitment - The recruitment process - Effective recruiting - The applicant's search - DecisionPath: Recruiting candidates External Selection - External selection procedures - Assessing selection techniques - Preinterview techniques - The interview process Performance Appraisal Methods - Appraisal methods - Performance appraisal and TQM - The appraisal interview - DecisionPath: Appraising an employee Employee Relations and Communications - Workplace communication - Facilitating communication - Hands-on: Choosing a communication method - Feedback, assistance, and recognition

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