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Project Management Professional Responsibility

Course Status:	Released	Courseware Features
Course Language:	English
Course Duration:	4 Hours
Deployment Options:	Online, Interactive CDs, Network,

Audience

Students with an interest in the principles of project management; trainee project managers; consultants who routinely engage in project management; experienced project managers who wish to refresh their thinking on the principles of project management; program managers and senior mangers who employ or manage project managers; students seeking to pass the Project Management Institute's Project Management Professional (PMP®) exam

Prerequisites

A good understanding of the nature of projects; an interest in the principles of effective project management

Course Aim

This learning path demonstrates the professional standards, behaviours, and skills required of project managers.

Learning Objectives

To demonstrate the professional standards, behaviours, and skills required of project managers

Topics Covered

Dealing ethically with project stakeholders Making ethical business decisions Dealing ethically with employees Dealing ethically with customers Dealing ethically with other businesses Maintaining integrity and professionalism Responsibilities of employers Workplace harassment Accommodating employee needs The changing face of diversity The impact of diversity in the workplace Key federal employment laws Fair and open communication Be a proactive listener Communication styles Team communication styles Encourage active discussion Informative presentations Effective negotiation and conflict resolution Recognize conflict The win/win approach Respond assertively to a conflict Develop and implement options View negotiation differently Rapport building Continuous improvement and development Creating a training plan Preparing for training Presenting and demonstrating training content Mentor roles and skills Establishing an improving environment