Course Status:	Released	Courseware Features
Course Language:	English
Course Duration:	4 Hours
Deployment Options:	Online, Interactive CDs, Network, Downloads, Intranet

Audience

Managers, prospective managers, and executives involved in strategic planning and decision making

Prerequisites

None

Course Aim

To explain the importance of change management in today's organizations, and outline ways to develop a positive yet flexible corporate culture

Learning Objectives

Understand the drivers of change in today's marketplace. Facilitate improved communication across the organization. Develop a corporate culture that promotes flexibility and innovation. Manage conflict effectively within an organization. Develop a deployment strategy. Create a setup program. Deploy solutions and updates. Outline how to include Spelling and Grammar checker functionality. Describe list box properties. Enter list box items. Use list box events and methods. Use the combo box control. Construct the program for an on-line shopping simulation.

Topics Covered

Organizational Change - Forces for and against change - The nature of organizational change - Hands-on: Implementing organizational change - Reengineering Communication - Communication and the manager's role - Managing the communications process - Hands-on: Organizational and informal communication Corporate Culture - Defining corporate culture Managing Conflict - The nature of conflict - The causes of conflict - Dealing with conflict Leadership Simulation - Managing change

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