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Signal Theory and Computer Telephony Integration

Course Status: Released Courseware Features
Course Language: English  
Course Duration: 4 Hours  
Deployment Options: Online, Interactive CDs, Network, Downloads, Intranet  

Audience
Information technology professionals pursuing a career in communications and networking, and anyone preparing for the Avaya Certified Associate - Communication Networking certification
Prerequisites
A broad understanding of computer hardware and networking principles
Course Aim
To provide a firm foundation in the physics of data communications and understanding of computer telephony integration
Learning Objectives
Explain the fundamentals of signal theory.
Differentiate between computer telephony integration and computer-telephone integration.
Outline the benefits of CTI.
Understand the basics of telephony.
Demonstrate that voice can be sent over TCP/IP networks.
Compare and contrast TCP and UDP as transport mechanisms.
Explain the characteristics that an IP network must have in order to support voice traffic.
Explain the H.323 standard used in Voice Over IP networks.
Topics Covered
Signal Theory
- Electric signals
- Waveforms and frequencies
- Analog v Digital
- Noise
- Attenuation
- Digital encoding
- Character codes
Datacomms Equipment
- DTEs and DCEs
- Modems, codecs and DSUs
- Communications interfaces
Integrating Computers with Telephones
- Computer telephony
- CT applications
- Benefits of integration
Understanding Telephony
- The telephone network
- Telephony signaling
Voice over IP
- Enabling technologies for VoIP
- Quality of service and delay
- VoIP signaling and addressing
- H.323


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